Steps to Evaluating a Singapore Maid Agency
Charles Edwards
In our fast-paced world, getting a maid is only practical. With other obligations like school, work, out-of-town engagements, and other domestic chores, a maid would make all those loads lighter. You can find a maid that will suit your lifestyle if you know these important considerations to evaluating a Singapore maid agency:
It is important to make sure that the maid agency you choose is licensed by the Singapore Ministry of Manpower (MOM) and accredited by the Consumers Association of Singapore for Good Business Practices (CaseTrust). Check its license number and accreditation certificate.
Presently, only 10 percent of over 700 agencies have been accredited by the CASE. The remaining 90 percent are probably accredited by the Association of Employment Agencies.
The Singapore Ministry of Manpower grants licenses to agencies after a strict evaluation of their business practices. The agency director is required to attend and pass the Certificate of Employment Agency course that spans for three months in the Singapore Polytechnic.
Accreditation is also given by The Consumers Association of Singapore for Good Business Practices to agencies and businesses that are dedicated to maintaining a superior business practice.
Choose an agency that has outstanding testimonials from its clients. An agency that conducts surveys and asks for feedback from its customers should be able to serve you well since they focus highly on customer service.
Your agency should give you a year-long guarantee. This means that if within 365 days so you are not satisfied with your maid, you can get a replacement free of charge.
Not all agencies offer 365 days guarantee. Some give only three to six months, or at most, 400 days. There are also additional benefits that are not available in other agencies.
The agency should have a family satisfaction program and a helpful customer care team.
A troubled maid, like any other human being, changes and has her own personal issues. If these issues get in the way of her job, you can call the agency and have them counsel the maid. If this still does not work out, you can then ask for a replacement.
Choosing the maid that clicks with you, your lifestyle, and your household should be a top priority in maid agencies. Therefore, see if the agency has a Match-Point System.
The Match-Point System was formulated to find the right maid for the client based on experience, character, needs, and skills that the clients is looking for in a maid.
Maid agencies offer various services to their employees and clients. Usually, these services include the following:
- Air tickets booking and purchasing
- Embassy endorsement
- Medical check-up for the helper
- Passport and work permit renewal
- Orientation for employment as a helper in Singapore
- Overseas helper recruitment
- Repatriation of maids
- Training in care for children, the elderly, the disabled, and the sick
- Training in cleaning, cooking
- Training in spoken English
- Work permit cancellation
- Workshops
If you are unsatisfied with the maid that you chose, you will also find that replacing or going back to the agency is another hassle. Therefore, to minimize the possibility of this happening, choose the right Singapore maid agency to assist you.
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